System Upgrade Conversion FAQ
(check this page often for continuous updates!)

How Does This Upgrade Conversion Benefit Me?

Upgrading our electronic data systems keeps POECU ahead of technology changes and able to provide a more enhanced, streamlined banking experience. You will benefit through:

• Better technology within Online Banking, Mobile Banking and Bill Pay

• Additional and improved features in Online Banking and Mobile Banking

• Advanced security

• More efficiencies

When Will This Take Place, and Will I Have Account Access During the Conversion?

• Our current system will NOT be accessible from September 29th at 4:30 pm CST until October 1st at 9:00 am during which time the system will convert.

• All branches will be CLOSED on Tuesday, September 30th.

• Access to your accounts through Online Banking, our Mobile App, and Shared Branching Outlets will be unavailable during this time period.

• ATMs will be accessible but with lower limits during this time period.

• (NEW Update on 9/29) Payment apps such as Venmo, CashApp, and PayPal will not function during the unavailable time period noted above.

You may want to consider withdrawing some cash to sustain you through this brief period.

Will my Account Number, Debit, ATM or Credit Cards Change? NO!

• Your account number will remain the same.

• Your Debit, ATM & Credit Card numbers will remain the same.

• Checks will NOT need to be reordered.

• Automatic transfers that have previously been set up from one POECU account to another will not change.

• You do NOT have to make any changes with your employer if you use Direct Deposit.

Important Online Banking Sunsetting Features.

Previous Check Images that occurred prior to September 29, 2025 will NOT be available in our new system.

Listing of previous transactions that occurred prior to September 29, 2025 will NOT be available in our new system

eStatements prior to January 2025 will NOT be available in our new system.

If you need copies of any of the items listed above, please view/print/download them prior to September 29th.

What happens if I am expecting a Scheduled Deposit or a Scheduled Withdrawal during the day of the Conversion?

• Any ACH deposit(s) or withdrawal(s) that typically occur during the noted times that our system will be offline, may be posted early or may experience a brief and temporary delay.

• The same is true for any Share Draft (check) withdrawals. Those that typically process during the noted times that our system will be offline may be posted ealier or may experience a temporary delay.

• We are working to minimize any disruption.

  • We recommend being prepared for the possible brief delay by having cash on hand to sustain you through the conversion period or plan to use a credit card or check until our system is back online on October 1st.

  • We recommend alerting any business that will be awaiting an automatic withdrawal from your account during the conversion period that the transaction may be a bit delayed. You may want to consider paying in advance or making an alternative one-time payment arrangement.do I need to do if I have regularly scheduled payments that go into or out of my account(s) every month?

Do I need to do anything if I have regularly scheduled payments set up to go into or out of my POECU accounts?

We know how confusing this can be if you have regularly scheduled withdrawals or payments. Here are some SAMPLE scenarios to help answer your questions:

1. “I have set up my POECU loan(s) to automatically be paid every month from my POECU checking or savings account. What do I need to do now?”
   NO action is needed.

2. “My paycheck is directly deposited into my POECU account. You apply $xxx to my POECU loan(s) and the rest stays in my account. What do I need to do now?”
   NO action is needed.

3. I have set up my POECU loan(s) to automatically be paid every month from my account at another financial institution. What do I need to do now?
   NO action is needed.

4. “I have a bill(s) from another lender or service provider that paid automatically every month from my POECU account. I have given them my routing number & account number for their files and they take the amount due on the due date. What do I need to do now?”
   NO action is needed.

5. “I have a bill(s) from another lender or service provider that is paid automatically from my POECU account because I have given them my debit card or credit card number. They process my balance to the card they have on file on the due date. What do I need to do now?
   NO action is needed.

6. I had previously enrolled in your Online Bill Pay program and POECU sends a check or automatic payment from my account for me. What do I need to do now?
   This DOES require action on your part! Your current online bill pay program ends on September 29. Our new Online Banking platform debuts October 1st. Once you re-enroll in online banking, you will have the option to enroll in Bill Pay. You will need to resubmit your biller information and reschedule any payments. You may wish to contact your billers to make different payment arrangements, or notify them that you are resubmitting their information for POECU’s Bill Pay service.
   
   

How will I access my Online Banking after the conversion?

Click the Red Button below to see or print your Online Banking Enrollment Instructions

• On or After October 1st, our new Online Banking will be located in the same spot on our website (under our logo in the center of our homepage).

  • When you click on Online Banking, you will need to create a new login and password. Simply click “Enroll” to get set up.

    • Before you enroll in our new Online Banking, you will need to have your:

      • Account Type: Member or Business

      • Account Number

      • Social Security Number

      • Date of Birth

      • Email address that matches the one POECU already has on file for you

  • The login and password you create will be the same ones that you will use for our Mobile App.

  • Once enrolled, you see all the features available to you, which include enrollment in eStatements!

    • If you had elected to receive eStatments in the past, you will need to re-enroll to continue to receive them in the future.

    • All members will receive a paper statement mailed to you in October (reflecting September’s transactions). You will continue to receive paper statements until you enroll to receive eStatements.

  Previous online banking items no longer available in the new system:

  Previous Check Images from transactions that processed prior to September 29, 2025.
  Transaction Lists processed prior to September 29, 2025
  eStatements prior to January 2025 will NOT be available in our new system.
  If you need copies of any of the items listed above, please view/print/download them prior to September 29th.
  
  
  
  

  New Online Banking System Features include:

  • View your account / all accounts your name is associated with.

  • Transfer money from one POECU account to another.

  • View your monthly statements (starting the month after your enrollment)

    • (NEW Update on 9/26) Previous eStatements dated January 2025 through September 2025 will ONLY be available to members who were previously enrolled in e-Statements before the system upgrade.

  • Enroll in eStatements

  • Update your personal profile and contact information

  • Set up a variety of alerts, like low balance notifications.

  • Links to some of our popular website pages, such as loan applications, shop for a car, credit card application, insurance policy options, and more.

All New Mobile App with more features than ever before!

Our previous mobile app will sunset beginning on September 29th.
You will have to download our new app ON or AFTER OCTOBER 1st. (Links below will NOT download the new App yet.)
Our new POECU app will continue to be FREE and will offer many more new features than before!
Good news, you won’t have to remember 2 sets of login credentials - The ones you create for Online Banking will be the same login credentials for the app.

What if I am currently signed up for Bill Pay?

Our Current Bill Pay system will cease operations and a brand new system will take its place. What does this mean for you?

• Your current billers and scheduled payments will NOT carry over after September 29th.

• You’ll need to resubmit your biller information and reschedule any payments after enrolling in our new Bill Pay through Online Banking.

You may want to contact your biller to set up different payment arrangements, or notify them that you are resubmitting their information for POECU’s Bill Pay service and there may be a minor disruption while enrollment is in process.

Help! I have other questions.

We realize that you may have questions that have not yet been addressed here. We encourage you to check this page often for additional updates. Member service remains our top priority before, during, and atfter the conversion. Our staff will be working diligently alongside our conversion support team and additional volunteers to assist you in navigating new features.

In addition to checking this website page, please be sure to read our emails, social media Conversion posts and view updated messages on our in-branch digital screens. Visit any of our three branches during business hours, call 504-885-6871 or email memberservices@poecu.org. We’re here for you in every way possible! We’re in this together!