System Upgrade FAQ — post-conversion
(last updated 10/10 @ 11:00 am CT)

How Does This Upgrade Conversion Benefit Me?

Upgrading our electronic data systems keeps POECU ahead of technology changes and able to provide a more enhanced, streamlined banking experience. You will benefit through:

• Better technology within Online Banking, Mobile Banking and Bill Pay

• Additional and improved features in Online Banking and Mobile Banking

• Advanced security

• More efficiencies

Will my Account Number, Debit, ATM or Credit Cards Change? NO!

• Your account number, Debit Card(s), ATM Card(s) & Credit Card Numbers will remain the same.

• Checks will NOT need to be reordered.

• Automatic transfers that have previously been set up from one POECU account to another will not change.

• You do NOT have to make any changes with your employer if you use Direct Deposit.

Do I need to do anything if I have regularly scheduled payments set up to go into or out of my POECU accounts?

We know how confusing this can be if you have regularly scheduled deposits, withdrawals or payments. Here are some SAMPLE scenarios to help answer your questions:

1. “I have direct deposit through my employer.”
   NO action is needed.

2. “My paycheck is directly deposited into my POECU account. You apply $xxx to my POECU loan(s) and the rest stays in my account. What do I need to do now?”
   NO action is needed.

3. “I have set up my POECU loan(s) to automatically be paid every month from my POECU checking or savings account. What do I need to do now?”
   NO action is needed.

4. I have set up my POECU loan(s) to automatically be paid every month from my account at another financial institution. What do I need to do now?
   NO action is needed.

5. “I have a bill(s) from another lender or service provider that paid automatically every month from my POECU account. I have given them my routing number & account number for their files and they take the amount due on the due date. What do I need to do now?”
   NO action is needed.

6. “I have a bill(s) from another lender or service provider that is paid automatically from my POECU account because I have given them my debit card or credit card number. They process my balance to the card they have on file on the due date. What do I need to do now?
   NO action is needed.

7. I had previously enrolled in your Online Bill Pay program and POECU sends a check or automatic payment from my account for me. What do I need to do now?
   This DOES require action on your part! Your current online bill pay program ends on September 29. Our new Online Banking platform debuts October 1st. Once you re-enroll in online banking, you will have the option to enroll in Bill Pay. You will need to resubmit your biller information and reschedule any payments. You may wish to contact your billers to make different payment arrangements, or notify them that you are resubmitting their information for POECU’s Bill Pay service.
   
   

How will I access my Online Banking after the conversion? (Note: Google Chrome is the recommended Browser for optimal performance)

Click the Red Button to view or print Online Banking Enrollment Instructions

• Our new Online Banking system is located in the same spot on our website (under our logo in the center of our homepage).

  • When you click on Online Banking, you will need to click “Enroll” to get set up. (red button above has printable step-by-step instructions.)

    • Before you enroll in our new Online Banking, you will need to have your:

      • Account Type: Member or Business

      • Account Number

      • Social Security Number

      • Date of Birth

      • Email address that matches the one POECU already has on file for you

  • During enrollment you will create a NEW Login ID (minimum of 8 characters with at least one or more alphabet characters - do NOT use special characters in your Login ID ).

  • You will also create a new Password. That must a a minimum of 8 characters, a mix of upper and lower case, at least one number AND a special character recommended to be from the 1-5 keys on your keyboard.

  • Remember the new login ID & password you create. You will you use the same ones to enter our Mobile App.

  • Once enrolled, you see all the features available to you, which include enrollment in eStatements!

    • If you had elected to receive eStatments in the past, you will need to re-enroll to continue to receive them in the future.

    • NOTE: All members will receive a paper statement mailed to you in October (reflecting September’s transactions). You will continue to receive paper statements until you enroll to receive eStatements.

  Previous online banking items no longer available in the new system:

  Previous Check Images from transactions that processed prior to September 29, 2025.
  Transaction Lists processed prior to September 29, 2025
  eStatements prior to January 2025 will NOT be available in our new system.
  If you need copies of any of the items listed above, and were not able to print/download them prior to September 29th, contact us.

• The Audio Response 1-800 Telephone Number has also sunset and been disabled. -
  

  New Online Banking System Features include:

  • View your account / all accounts your name is associated with.

  • Transfer money from one POECU account to another.

  • Enroll in eStatements to view your monthly statements (to start the month after your enrollment)

    • Previous eStatements dated January 2025 through September 2025 will ONLY be available to members who were enrolled in e-Statements before the system upgrade.

  • Enroll in Bill Pay

  • Update your personal profile and contact information.

  • Set up a variety of alerts, like low balance notifications and more.

  • Links to some of our popular website pages, such as loan applications, shop for a car, stop payment request, view recent newsletters and MORE!

Our New Free Mobile App with more features than ever before!

Our previous mobile app was sunset and disabled on September 29th. PLEASE DELETE YOUR OLD APP FIRST.

The Android POECU App at Google Play is LIVE. Click the black box below or search Google Play for “POECU”
The Apple POECU App at App Store is LIVE. Click the l black box below or search App Store for “Post Office Emp CU”
Good news! You won’t have to remember 2 sets of login credentials - The ones you create for Online Banking will be the same login credentials for the app.

What if I am currently signed up for Bill Pay?

Our Current Bill Pay system will cease operations and a brand new system will take its place. What does this mean for you?

• Your current billers and scheduled payments will NOT carry over after September 29th.

• You’ll need to resubmit your biller information and reschedule any payments after enrolling in our new Bill Pay through Online Banking.

You may want to contact your biller to set up different payment arrangements, or notify them that you are resubmitting their information for POECU’s Bill Pay service and there may be a minor disruption while enrollment is in process.

Help! I have other questions.

We realize that you may have questions that have not yet been addressed here. We encourage you to check this page often for additional updates. Member service remains our top priority before, during, and atfter the conversion. Our staff will be working diligently alongside our conversion support team and additional volunteers to assist you in navigating new features.

In addition to checking this website page, please be sure to read our emails, social media Conversion posts and view updated messages on our in-branch digital screens. Visit any of our three branches during business hours, call 504-885-6871 or email memberservices@poecu.org. We’re here for you in every way possible! We’re in this together!