Hurricane Preparedness

Don’t Wait Until A Disaster Strikes!

Even when our credit union is either physically impacted or located in an area impacted by a disaster, we continue to perform back office operations. These services include:


• ACH postings (both deposits and withdrawals)

• Share Draft (Checking) Clearings

• Debit Card Processing

• Credit Card Processing


Now that we are officially in hurricane season, we want to provide you with some resources that will help you in the event we experience a hurricane this summer. See below for a list of resources that we compiled. Always check our website, www.poecu.org, to get the most up to date information of our operational status. It is our goal to resume branch operations as soon as possible. We may also communicate with you via text messaging.

Co-Op Shared Branching

When the metro New Orleans area is in disaster mode, you will need to utilize the Shared Branching Network to conduct in person transactions. There are over 30,000 ATMs and 5,600 shared branch locations in the United States. To find a shared branch location near you: download the app named COOP ATM SHARED BRANCH LOCATOR from the app store, or visit the website:

Homebanking

Members will still be able to access their Home Banking at www.POECU.org.

Mobile Banking

Our mobile banking app is called TouchBanking. To download this app, you will need the app code (GoMobile0499).

Remote Deposit Capture (RDC)

This is accessed through the TouchBanking app. Contact POECU to get set up. Check must be endorsed as follows: “FOR MOBILE DEPOSIT ONLY, POECU, ACCOUNT #, SIGNATURE”. RDC deposits are limited to $2,000/ck. The payee must be on the account.

Audio Response Telephone Number

Call 1 (800) 411-9467. You will need to know your member number and last 4 numbers of your SSN for 1st time users. You will be prompted to set up a new 4 digit PIN. You can check your balance, deposits, cleared items and make intra account transfers.

Debit Card Issues

• Shazam Decline/Fraud: 1 (855) 219-5399

• Brella: Enter travel notes, turn card on/off, and set up alerts for account activity.

Credit Card Information

Call the phone number on the back of your POECU VISA Credit Card, 1 (800) 259-0118.

FEMA’s Preparedness Booklet

Download FEMA’s free hurricane preparedness online booklet to read some important information on how to stay safe during a hurricane. This booklet covers:

  • Staying informed

  • Planning for an evacuation

  • Creating a family communication plan

  • Creating an emergency kit

  • Protecting your home

  • Surviving during a hurricane

  • Staying safe after a hurricane

  • And more

This booklet provides you with a good comprehensive guide on what to do before, during, and after a hurricane. Click the link below to access the PDF.

Emergency Kit Checklist

Click the button below to access FEMA’s basic emergency kit checklist PDF. This checklist will help you build a basic emergency kit that you can throw in the car if you evacuate, or use if you stay during a storm.

Although it isn’t included in the checklist, we also recommend including a wireless radio and a hatchet or axe in the kit for if you end up having to stay.